Do you receive our newsletter but no longer wish to? You can unsubscribe at any time via the link at the bottom of the newsletter.

Please note: we will continue to send some emails, such as order confirmations and updates about your order, as these are part of your purchase.

Would you like to stay informed about new jewelry and special finds later on? You can always re-subscribe via the registration form on our website.

Have you found a ring you like, but aren't sure what size you need? On our size chart page, we show you how to easily measure your ring size yourself.

Have you been to our store and seen a piece of jewelry that is no longer on the website? Then it has probably already been sold.

Many of our pieces of jewelry are unique, and we often have only a limited number of each item. Do you see something beautiful but are still in doubt? Feel free to ask if we can reserve the piece of jewelry for you.

There is a service fee for customising jewellery. The price depends on the type of jewellery and the customisation. Please note that customising white gold is often more expensive due to rhodium plating.

It usually takes 1 to 2 weeks to modify a piece of jewellery, including shipping.

With proper care, jewelry will remain beautiful for a long time. By cleaning them occasionally and storing them carefully, they will retain their appeal and you can enjoy them for years.

On our blog, we share practical tips on how to safely clean and maintain your jewelry at home. Would you like to have your jewelry professionally cleaned or refreshed? Then you are also welcome to make an appointment. We would be happy to assist you.

Is a piece of jewellery damaged or in need of repair? In many cases, we can see if repair is possible. You are welcome to make an appointment for this in our shop.

During the appointment, we will examine the piece of jewellery together and discuss the possibilities. Where necessary, we work with an experienced goldsmith to carefully restore the piece of jewellery.

For some jewelry, it is possible to add an engraving. Do you want to personalize a piece of jewelry with a name, date, or short text? Then you are most welcome to make an appointment at our store.

During the appointment, we will examine the jewelry together and discuss what is possible. This way, we ensure that the engraving beautifully complements the piece of jewelry.

Every Tuesday, we add new jewelry, both online and in-store. Would you like to be the first to know? Then sign up for our newsletter.

All our jewelry pieces are unique. Once a piece of jewelry is sold, it is usually not available again. Sometimes a piece returns to the collection if it is returned.

Have you seen a specific piece of jewelry that has since been sold? Feel free to contact us. We are happy to brainstorm possible alternatives with you.

Is the piece of jewellery not quite right for you? Then you can return your order within 14 days of receipt. This also applies to jewellery purchased with a special offer or promotion.

You can easily register your return via your account. Don't have an account? Then you can contact us by email, and we will assist you further. After registering, you will receive a return label by email within one working day.

Carefully pack the jewellery, preferably together with the packing slip, and send the package back with the provided return label.

Please note: if a piece of jewellery has been specially altered or resized, the cost of these alterations will not be refunded.

Yes, you can also return your order to our store. We do ask you to make an appointment in advance so that we can assist you at your convenience.

Returns can be registered and sent back up to 14 days after receipt of the order. If a package arrives later, we unfortunately cannot process the return.

Are you unsure or do you have questions? Feel free to contact us or make an appointment at the store, and we'll be happy to help you.

Once your return has arrived with us, it will first be checked and then processed. As soon as this has been done, we will arrange the refund for your order.

Within approximately two weeks of receiving your return, you will receive a confirmation that your return has been processed and the amount has been refunded.

Yes, exchanges are possible. You can return your current piece of jewelry and indicate which piece you would prefer to receive.

Would you prefer to look for a suitable alternative together? Then you are also welcome to make an appointment in our store. We are happy to help you find a piece of jewelry that suits you better.

Yes, you can return multiple orders together in one package. However, please include the packing slips or invoices for both orders so that we can process the return correctly.

Yes, jewelry purchased on sale can be returned within 14 days of receipt. Please note that jewelry that has been specially altered or resized cannot be returned.

No, unfortunately, it is not possible to return an altered piece of jewellery.

After we have received your return, it will be checked and processed. You will receive a confirmation by e-mail within approximately 14 days once the refund has been arranged.

The amount will then be refunded within 5 to 10 days using the same payment method used for the purchase. The refund may be visible under the name "Mollie".

Please note: if a piece of jewelry has been specially adapted or custom-made, the costs of this adaptation will not be refunded.

Do you have any questions about your refund? Feel free to contact us or make an appointment in the store. We are happy to help you.

Orders are processed by us from 10:00 AM and collected daily by the courier for shipping. If you place your order before 4:00 PM, there is a good chance your package will be delivered the next day.

If a piece of jewelry needs to be adjusted or altered first, the delivery time can be up to five working days.

Please note: delivery times are an indication and not a guarantee. In some cases, a package may take a little longer to arrive, for example due to busyness at the delivery service. We naturally do our best to deliver your order to you as quickly as possible.

Netherlands
Ordered on weekdays before 5:00 PM, shipped the same day.
Shipping costs: €5.95
Free shipping for orders over €400,-.

Belgium
Standard delivery 2–5 working days: €7.95

Germany
Standard delivery 2–5 working days: €8.95

France & Luxembourg
Standard delivery 2–7 working days: €10.95

Italy, Spain, Poland & Czech Republic
Standard delivery 2–7 working days: €14.95

Finland, Greece & Switzerland
Standard delivery 3–7 working days: €24.95

United Kingdom
Standard delivery 5–10 working days: €34.95
Please note: additional taxes and duties may apply. For more information, please contact your local customs authorities.

Rest of Europe
Standard delivery 3–7 working days: €34.95

Rest of the world
Standard delivery 3–10 working days: €49.95

Please note: Different delivery times apply for pre-orders or customized/engraved items. For engraved or customized items, the delivery time is 1 to 2 weeks. Do you have an urgent request? Please contact us by email.

Do you have questions about shipping or international shipping? Please email info@2ehandssieraden.nl. We are happy to help you.

Did you discover an error in your address after completing your order? Please contact us as soon as possible, and we will see if we can still adjust it before the package is shipped.

Small typos, for example, in the street name, are often automatically corrected by the carrier during shipping.

When placing an order, it is unfortunately not possible to directly select a delivery date or time. Once your package has been dispatched, you can often choose a different delivery time through the carrier if needed.

We process and dispatch orders as quickly as possible so that you receive your jewelry promptly. Do you wish to receive your order at a later time instead? Please feel free to mention this in the comments of your order or send us an email.

Within the Netherlands, we ship our orders with PostNL. For international shipments, we use carriers like DHL, FedEx, or PostNL, depending on the destination.

If you have not yet received your order, we recommend that you first check the tracking of your package. The track & trace system usually allows you to see where your package is and when it is expected.

Has the package been registered with the carrier but not yet shipped? Then we are probably still processing your order, and it will be sent as soon as possible. If the status remains unchanged for a long time, please feel free to contact us at info@2ehandssieraden.nl with your order number so we can check it for you.

Is your package marked as delivered, but you have not received it? Please also check your email for a message from the carrier.

Yes, it is possible to have your order delivered to your work address. When placing your order, please ensure that the company name is clearly entered in the address details.

Also, please check that all fields are filled in correctly so that the delivery can proceed without any problems.

There are service costs associated with altering jewelry. The price depends on the type of jewelry, the desired adjustment, the material, and the gold purity.

The complexity of the design and any gemstones can also influence the cost.

Please note that altering white gold is often more expensive due to rhodium plating.

For an exact price estimate, please contact us or visit our store.

It usually takes 1 to 2 weeks to modify a piece of jewellery, including shipping.

Nee, helaas is het niet mogelijk om een vermaakt sieraad te retourneren.

Do you wish to amend anything after placing your order? Please contact us as soon as possible during our opening hours at 0299 206 784. We will gladly check if the amendment is still possible.

If the order has already been shipped, it unfortunately cannot be amended or cancelled. In that case, you can return the package after receipt according to our return procedure.

Please note: for orders placed with Klarna pay later, post-cancellation is not possible.

Have you received a piece of jewelry that is damaged or does not match your order? Please contact us as soon as possible via info@2ehandssieraden.nl. Please send a photo of the jewelry and state your order number so that we can help you quickly.

After receiving your message, we will send you a return label with which you can return the jewelry to us free of charge. Once it arrives, we will check if the jewelry can be repaired or arrange a suitable solution.

Is something missing from your order? Please feel free to contact us, so we can check this for you. You can reach us at 0299 206 784 or via info@2ehandssieraden.nl.

We are happy to help you and ensure that this is resolved as quickly as possible.

Are you unable to complete your order or payment? Please try closing your browser and reopening the page first. Sometimes refreshing the page also helps.

It may also happen that a piece of jewelry has just been purchased by someone else, as many of our items are unique. If your browser has been open for a long time, reloading the page can help to check if the jewelry is still available.

Are you still experiencing problems? Please feel free to contact us at info@2ehandssieraden.nl. We are happy to help you. You are also welcome to make an appointment at our store.

Have you paid but not yet received an order confirmation? Please check your spam or junk email folder first. Sometimes it's also possible that an incorrect email address was entered by mistake.

Are you unsure if your order went through correctly? Please feel free to contact us at info@2ehandssieraden.nl, and we'll be happy to check it for you.

Yes, that's possible. Orders over €250 will be gift-wrapped free of charge. For orders under €250, we charge a small fee of €2.50.

You can pay us with various payment methods, such as iDEAL, Apple Pay, Google Pay, credit card, PayPal and Klarna (pay afterwards or in three installments).

It is also possible to pay with Winkelcheque, Webshop Gift Card, VVV Cadeaukaart, Jewelcard, Fashioncheque and DE Cadeaukaart.

These gift cards are processed manually. If you wish to pay with one of these, we kindly request you to inform us by e-mail about the desired piece of jewelry. We will then ensure that the order is carefully created for you.

If you choose Klarna as your payment method, you only pay for your order after you receive it. After delivery, you'll receive an email from Klarna with the payment details, and you have 28 days to complete the payment.

Didn't receive an email from Klarna? Please contact Klarna directly, as your payment is processed through them.

If you choose Klarna Slice It, the total amount will be divided into three equal payments. The first payment will be made at the time of ordering, after which the next two payments will be automatically debited at 30-day intervals.

This payment method is interest-free and is fully handled through Klarna.

When you choose Klarna as your payment method, Klarna automatically performs a check. This includes your payment history with Klarna, the order amount, and sometimes additional information from a credit institution. Based on this, Klarna decides whether the payment can be approved.

If the payment is not approved, you can easily complete your order using a different payment method.

Sometimes prices can change due to promotions, availability, or other circumstances. If the price of a piece of jewelry changes after your purchase, we unfortunately cannot refund the price difference retroactively.

It is possible to pay with Winkelcheque, Webshop Gift Card, VVV Cadeaukaart, Jewelcard, Fashioncheque, and DE Cadeaukaart.

These gift cards are processed manually. If you wish to pay with one of these, please kindly inform us via email about the desired piece of jewelry. We will then ensure that your order is carefully created for you.

When you place an order from a country outside the European Union, import duties or local taxes may be charged by the customs of the country of destination.

These costs are determined by the country where the package is delivered and are the responsibility of the recipient.

Do you no longer wish to receive our newsletter? You can easily unsubscribe using the link at the bottom of every newsletter.

Please note that certain emails, such as order and shipping confirmations, will always be sent as they are part of your order.

Would you like to subscribe again later? You can always do so via the subscription form on our website. You are, of course, also welcome to make an appointment at our store.