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For all items you buy from us, the legal warranty applies. Legal warranty means that a product is or should be that which the consumer may reasonably expect from it. In addition, we provide our own warranty. This guarantee does not affect the legal guarantee.

Because we restore and check all our jewelry ourselves we can offer a 1 Year Warranty on all vintage jewelry! Below is a further explanation of when the extra guarantee can be invoked

 

What do we guarantee? 

  • Defective links or clasp (with bracelets or necklaces)
  • Loss of stones (with normal use). You should keep the stones and at our request, send it along with your product.
  • Severe discoloration of a product.

 


What do we not guarantee?

  •  Loss or theft of the product.

 


Warranty procedure:

  1. Email the defect to i[email protected]
  2. Send your item in a discreet package. Include your name and address details. 
  3. Upon receipt of your product, we will send you a confirmation of receipt by email.
  4. Your warranty will be processed. (please take into account a period of three weeks)
  5. We will keep you informed of the repair or replacement of the item.
  6. We will ship your repaired or replaced item back to you free of charge.

Please note that the warranty is void if a defect is caused by or results from carelessness because you or someone else have tried to modify the product or have used the product for which it was not made.