Shipping & returns
You have the right to withdraw from the contract within a period of 30 days without giving reasons.
The revocation period expires 30 days after the day on which you or a third party other than the carrier designated by you acquires physical possession of the jewellery.
In order to exercise the right of withdrawal, you must inform us by means of an unequivocal statement (e.g. in writing, by post, fax or e-mail) to withdraw from the contract.
In order to comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you revoke the contract, you will receive back all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of delivery method other than the cheapest standard delivery offered by us) immediately and in any event no later than 14 days after we have been informed of your decision to revoke the contract. If you only return part of your order, the delivery costs will not be refunded. We will refund you by the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any case we will not charge you for this refund. We may delay the refund until we have received the item(s) back, or you have provided proof that you have returned the item(s), whichever comes first.
You must return or hand over the goods to us immediately, but in any case no later than 14 days after the day on which you have notified us of your decision to revoke the contract. You will be on time if you return the goods before the 14 day period has expired.
You will bear the direct cost of returning the goods.
How do you return an order?
Please fill in the return form as completely as possible, if you do not have it down, download it here. You can also use the European model form but this is not obligatory.
Pack the item(s) in the original box or another sturdy cardboard box. Add the return form and the original invoice (or copy) to the package.
Send the package to:
2handssieraden.nl / Sako Jeweller
You shall only be liable for any reduction in the value of the goods resulting from the use of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.